PERSONALIZED ALPHABET 110Z MUG

We typically ship orders within 3-5 business days. Once your order ships, you'll receive a tracking number via email. Standard shipping takes 5-7 business days, and expedited shipping is available for faster delivery. Please note: Custom personalized items may take an additional 2-3 business days for engraving.

Absolutely! You can add a personalized message during checkout. Your custom message will be beautifully printed on the keepsake message card included with your order. If you don't add a message, we'll include our signature heartfelt message instead. Messages can be up to 200 characters.

We want you to be completely satisfied with your purchase! Here's our commitment to you:

If we made an error: If there's a mistake on our end—such as incorrect engraving, wrong material, or damage during shipping—we'll gladly reship a replacement at no cost to you. Your satisfaction is our priority.

If the personalization is as ordered: Since each piece is custom-made specifically for you, personalized items cannot be returned for a refund once the order has been verified and confirmed by you. However, if you have concerns about your order, please contact us immediately so we can help.

Non-personalized issues: For any other issues with non-personalized aspects of your order, we offer a 30-day return window. Please contact us within 30 days of delivery to discuss your concerns.

We stand behind the quality of our work and want you to love your piece. If you have any questions or concerns, please reach out to us before or after your purchase—we're here to help!

Our necklaces are crafted from high-quality materials including 14k gold plating, stainless steel, and genuine sterling silver options. Each piece is designed to be durable and long-lasting. The specific material for each design is listed in the product details. All materials are hypoallergenic and safe for sensitive skin.

To keep your necklace looking beautiful, avoid exposing it to water, chemicals, perfume, and lotions. Remove your necklace before swimming, showering, or exercising. Store it in a dry place, preferably in the included jewelry pouch. For cleaning, gently wipe with a soft cloth. For detailed care instructions, please visit our Product Care page.

Absolutely! Our personalized necklaces make perfect gifts for anniversaries, birthdays, Mother's Day, Christmas, weddings, and any special occasion. Each piece comes beautifully packaged and ready to give. The personalized message card makes it extra special and meaningful. Many customers tell us their loved ones treasure these gifts for years to come.

We carefully review all personalization requests to ensure accuracy. If you'd like to see a preview of your custom engraving before we proceed, please contact us at support@momsrighthandmiami.com and we'll be happy to provide one. This helps ensure your necklace is exactly as you envisioned it.

Yes! We offer special pricing for bulk orders and wholesale inquiries. If you're interested in ordering multiple pieces for a wedding party, corporate gift, or resale, please contact us at support@momsrighthandmiami.com to discuss your needs and receive a custom quote.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All payments are processed securely through Shopify's encrypted payment gateway. Your payment information is never stored on our servers.

We take great care with every personalized order! If you'd like to verify your personalization details before we create your piece, please contact us as soon as possible at support@momsrighthandmiami.com. We're happy to review your order and provide a preview or make any adjustments before we proceed with engraving. This is the best way to ensure your piece is exactly as you envisioned it.

We're here to help! You can reach us via email at support@momsrighthandmiami.com, through our contact form on the Contact Us page, or by calling (833)929-4263. We typically respond to inquiries within 24 business hours. For more information, visit our Contact page.