Refund policy

Returns, Replacements & Refunds

At Mom’s Right Hand Gifts™, we want your gift to arrive as ordered and in good condition. Please review the following terms before purchasing.

Made-to-Order and Personalized Products

Made-to-order and personalized products are created specifically for your order. We do not accept change-of-mind returns or exchanges on these items.

Please check your selections, names, spelling, dates, photos, and delivery address carefully before completing your purchase. We cannot accept returns for customer-submitted errors when the product matches the order.

This exclusion does not apply to damaged, defective, or incorrect items, or affect your rights under applicable consumer law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If it arrives damaged, has a manufacturing defect, or does not match your order because of an error by us or our production partner, contact support@momsrighthandmiami.com promptly.

Include your order number, a description of the issue, and clear photos of the item and packaging where possible.

We will review the issue and arrange an appropriate remedy. For qualifying issues, we will provide a replacement at no additional charge. If a replacement is unavailable, we will discuss an alternative resolution, including a refund where appropriate or required by law.

Returns for Other Eligible Products

For products that are neither made to order nor personalized, you may request a return within 30 days of receiving your item.

Items must be unworn or unused, in the condition received, with any original tags and packaging. Proof of purchase is required.

Discounted items remain eligible if they meet these conditions. Gift cards cannot be returned, except where required by law.

How to Request a Return

Email support@momsrighthandmiami.com with your order number and reason for the return.

For approved returns, we will provide the appropriate return address, shipping instructions, and any applicable return shipping costs before you send the item. Please contact us before returning anything; do not send products to a supplier address without instructions.

For qualifying damaged, defective, or incorrect orders, we will cover any required return shipping.

Exchanges

Contact us before requesting an exchange. Change-of-mind exchanges are not available for made-to-order or personalized products.

Refunds

We will notify you when your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the funds.

If more than 15 business days have passed since approval, contact support@momsrighthandmiami.com.

European Union Customers

Where applicable, EU consumers have a statutory 14-day right of withdrawal for eligible purchases. Exceptions can apply to goods made to the customer’s specifications or clearly personalized.

A product being produced after purchase does not, by itself, necessarily remove statutory withdrawal rights. Nothing in this policy limits your applicable rights concerning faulty, damaged, or misdescribed goods. Statutory refund deadlines apply where required.

Contact

Arrived damaged or incorrect? Contact us so we can make it right

For return, replacement, or refund questions, follow instructions above or email support@momsrighthandmiami.com.