Frequently Asked Questions
We typically ship orders within 3-5 business days. Once your order ships, you'll receive a tracking number via email. Standard shipping takes 5-7 business days, and expedited shipping is available for faster delivery. Please note: Custom personalized items may take an additional 2-3 business days for engraving.
Absolutely! You can add a personalized message during checkout. Your custom message will be beautifully printed on the keepsake message card included with your order. If you don't add a message, we'll include our signature heartfelt message instead. Messages can be up to 200 characters.
We want you to be completely satisfied with your purchase! Here's our commitment to you:
If we made an error: If there's a mistake on our end—such as incorrect engraving, wrong material, or damage during shipping—we'll gladly reship a replacement at no cost to you. Your satisfaction is our priority.
If the personalization is as ordered: Since each piece is custom-made specifically for you, personalized items cannot be returned for a refund once the order has been verified and confirmed by you. However, if you have concerns about your order, please contact us immediately so we can help.
Non-personalized issues: For any other issues with non-personalized aspects of your order, we offer a 30-day return window. Please contact us within 30 days of delivery to discuss your concerns.
We stand behind the quality of our work and want you to love your piece. If you have any questions or concerns, please reach out to us before or after your purchase—we're here to help!
Our necklaces are crafted from high-quality materials including 14k gold plating, stainless steel, and genuine sterling silver options. Each piece is designed to be durable and long-lasting. The specific material for each design is listed in the product details. All materials are hypoallergenic and safe for sensitive skin.
To keep your necklace looking beautiful, avoid exposing it to water, chemicals, perfume, and lotions. Remove your necklace before swimming, showering, or exercising. Store it in a dry place, preferably in the included jewelry pouch. For cleaning, gently wipe with a soft cloth. For detailed care instructions, please visit our Product Care page.
Absolutely! Our personalized necklaces make perfect gifts for anniversaries, birthdays, Mother's Day, Christmas, weddings, and any special occasion. Each piece comes beautifully packaged and ready to give. The personalized message card makes it extra special and meaningful. Many customers tell us their loved ones treasure these gifts for years to come.
We carefully review all personalization requests to ensure accuracy. If you'd like to see a preview of your custom engraving before we proceed, please contact us at support@momsrighthandmiami.com and we'll be happy to provide one. This helps ensure your necklace is exactly as you envisioned it.
Yes! We offer special pricing for bulk orders and wholesale inquiries. If you're interested in ordering multiple pieces for a wedding party, corporate gift, or resale, please contact us at support@momsrighthandmiami.com to discuss your needs and receive a custom quote.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All payments are processed securely through Shopify's encrypted payment gateway. Your payment information is never stored on our servers.
We take great care with every personalized order! If you'd like to verify your personalization details before we create your piece, please contact us as soon as possible at support@momsrighthandmiami.com. We're happy to review your order and provide a preview or make any adjustments before we proceed with engraving. This is the best way to ensure your piece is exactly as you envisioned it.
We're here to help! You can reach us via email at support@momsrighthandmiami.com, through our contact form on the Contact Us page, or by calling (833)929-4263. We typically respond to inquiries within 24 business hours. For more information, visit our Contact page.
⭐ Loved by Our Customers
"My wife loved the necklace beyond words. All was excellent. Thank you."
Dec 7, 2025
"My wife love it without a doubt and so proud to receive it."
Nov 24, 2025
"Gift for my wife for our 42nd anniversary. She absolutely loves it. Very happy camper."
Nov 24, 2025
"Loved everything about this product. I can't wait to see my wife's face."
Oct 6, 2025
"This necklace is stunning and so special. The quality is amazing. The box is beautiful and adds to the elegance."
Sept 18, 2025
"Beautiful gift! My loved one was so touched. Will be ordering again."
Aug 10, 2025
"Great craftsmanship and attention to detail. Very satisfied."
Aug 10, 2025
"Lovely product and excellent customer service."
Aug 10, 2025
"I bought this to surprise my wife after a particularly stressful week. She absolutely loved the 'You are my peace' line. It's a beautiful reminder for her to wear every day."
"Great gift! The packaging was professional and arrived quickly. My wife wears it daily and says she loves reading the message whenever she's having a tough day at work."
"The presentation is what really sells this. Opening the box to see that message first makes it so much more than just a piece of jewelry. It was the perfect birthday surprise."
"If you want to see your wife smile (and maybe cry a little), get this. It's heartfelt and the heart pendant is very elegant. Five stars."
"I've been burned by online ads before, but this looks exactly like the photo. The message is clear and the necklace feels sturdy. Very happy with this purchase."

